As this extraordinary situation continues to evolve, we are doing everything we can to support Australian businesses and families
At the same time, we’re responding quickly by changing what we do in our stores and our distribution centres, to keep our team members and customers safe.
We’re keeping it clean & practising good hygiene
- We’re asking you to use tap and pay in store if you can, to avoid cash handling.
- We encourage you to use our online services, with orders delivered to your door or collected in store via our contactless pick up.
- We're cleaning and sanitising our store twice daily.
- We have markers on the ground to reinforce social distancing rules
We’re happy to serve you in store – but at a distance.
While our store remains open, we’re practising social distancing. Here’s how:
We’ve marked where you should stand in busy areas such as registers, with ﬂoor stickers and posters.
We’ve changed the layouts in some of our busiest areas to reduce congestion.
In our busier periods, we’re limiting the number of customers who can enter at one time, by asking you to wait outside until permitted, based on Government threshold guidelines.
We’re all doing our best, so keep kind as we carry on
The wellbeing of our customers and team remains our priority.
Our store teams are busy helping customers get the essentials they need, so you may have trouble reaching the store by phone. Please check product availability on our website or shop online if that works for you. You can monitor most dispatched online orders via our Track & Trace service.
Due to the huge increase in orders requiring delivery, average turnaround time is currently 7-14 days for Melbourne Metro Deliveries and up to 20-30 days for interstate deliveries. If you require clarification on estimated delivery times please contact us in store, we unfortunately cannot guarantee delivery times and appreciate your understanding.
We appreciate the patience our customers have shown so far. If you have a query regarding an existing order, please email firstname.lastname@example.org.
Our entire team has done a brilliant job in continuing to serve you during this unprecedented time. Thank you for showing them respect and gratitude.
Thanks for your ongoing patience and support.
Keep safe and well.