Delivery Information

From the Nursery

The Palm Place Nursery and Greenvale Garden Supplies offers delivery on plants, palms, and products throughout Australia*.
Please read below for delivery options and terms and conditions. 

*Please note that there are restrictions on deliveries to some parts of Australia, particularly on plants.

We unfortunately cannot deliver any plants to WA NT or TAS - Some plant species cannot be sent to other states - any orders placed in error will be refunded.


Postage - Australia Wide

We post plants and products everywhere! *

When you are purchasing smaller plants and products, we are able to ship them via post.

When we post plants, we ensure that the plant is put in an appropriate box with padding to protect it in transit. In the majority of cases, we ship plants with this method without issue, however there is still a risk of damage occurring and unfortunately, we don’t take responsibility for any such damage when posting.

If you are worried about potential damage, please select another option.

For postage we charge per item.

Please note that we cannot send Bamboo Treatment Cans in the post as they are classified as a dangerous good.

When Will I Receive My Order?

Orders Shipped by Post – (AusPost - Startrack - TNT - Toll etc.).

Orders are picked on Wednesdays and dispatched on Thursdays

All orders must be placed and paid for in full (including freight costs) by Tuesday 5pm to be dispatched on Thursday, any orders placed after Tuesday 5pm will not be dispatched until Thursday of the following week.

*Dispatched means your order has been packaged, booked in, and is awaiting collection by the courier and or has been picked up and is on its way to you, orders sent by post are subject to postage times frames which will vary*. – Tracking will be sent when the order is dispatched.


Melbourne Metro Area Deliveries

At Palm Place we endeavour to only charge you the costs that we endure when delivering. We therefore offer different delivery and postage options based upon what you have in your cart. These options and there corresponding fees are below;

Standard Delivery or Courier Service - Just $45 for Melbourne Metro

No matter if you’re buying 1 plant or 1000 we have a great option of just $45 for delivery to your door. These deliveries are made by either our staff here in the nursery or by our courier partners. This delivery may be performed of any day during the week depending on we will next have an appropriate vehicle in your area. We will endeavour to let you know as soon as possible what day your items will be delivered however please understand that we perform delivery runs all across Melbourne metro and cannot be in all areas at once. Please allow up to 7 business days for your delivery to be performed, plus order processing time. 

This service is only available on smaller plants that can be lifted by a single driver. All larger plants need a special delivery which have an increased cost (please see below). As you add items to your cart you will be charged at the lowest possible rate - if you select any items that are too large you will automatically not have this option to choose from.

When Will I Receive My Order?

Orders shipped In house or by Taxi Courier Service – (Victoria Metro only)

Metro locations are defined by our trusted courier partners and do not always follow the LGA (local government defined areas).

Orders placed by Tuesday 5pm will be delivered within 7 business days – We will always make contact to inform you of the anticipated day of delivery – weekdays only – no specific time is possible – your order can arrive at any time from 7am to 6pm. As you are informed of the day of delivery tracking is not included with this service.

Extra-large items and plants delivery

Wanting some instant green? Well we do have delivery services that can deliver big plants but there is a surcharge for such services. This will be automatically worked out for you upon check out if you select semi advanced or advanced plants or products. 

Please note that when you are viewing your cart or in the checkout page our system will automatically show you only the delivery options that are available based upon what is in your cart.


Advanced and Mature Plant Deliveries

The Palm Place Nursery stock some massive palms and trees and we do have delivery options available but the costs involved need to be worked out on a case by case basis. As such if you select any items in your cart that are beyond a certain size or weight then you will not be able to select a delivery method and you will need to get in touch with us before proceeding, orders can be placed as a quote and delivery costs quoted before purchase.


Regional Victoria and Interstate Deliveries

For regional Victoria we will endeavour to make delivery in person however we offer shipping services and often ship plants on pallets via our specialist plant transporter companies and general freighters who we trust to ensure the plants to you in great shape. This freighting services are also available interstate.

We also regularly ship products including decorative screens and panels, bamboo panels, water features, fertiliser, spa chemicals, and much more.

Please get in touch with out friendly staff for more details and pricing.


Local Pick Up

Orders placed and paid for in full by Tuesday 5pm will be available for pickup from noon on the following Thursday – please await confirmation that your order is complete before attending the nursery.



**Once your order is dispatched, we no longer have control of the arrival date, tracking will be provided where applicable. – Sorry we cannot ring the freight company and ask them to make it happen quicker, change the delivery address, or ask them to contact you when they are around the corner.

Due to our stock levels changing on a day-to-day basis, some or all of your order may not be available, we will contact you on the Thursday of dispatch to confirm your order or offer a substitute, you may also cancel your order in part or in full.

If you are unsure of which freight service to select, please get in touch with our customer service team.

If a freight service is not automatically selected for you, we may need to quote a specific custom freight service – please select “Request Quote” if this applies to you.

Selecting an incorrect freight service will delay your order.


Some Delivery Terms and Conditions:

All our deliveries are made between Monday and Friday between 7am and 6pm. If no one is at home at the time of delivery we will endeavour to leave your order in a safe place however we take no responsibility for any damage or thieft that may occur to you order after delivery is completed. By continuing with the purchase you hence give authority for items to be left in the event you are not home at the time of delivery.

Delivery is strictly to front of property only – if you require plants or products to be taken through a house or property, into a backyard, or a long distance from where a truck can park then extra charges will apply (this service is only available for orders completed by our in house team). Please contact our staff to discuss if you have special request upon delivery. Please note that if such requirements are not agreed upon before the delivery, then our drivers or couriers may not be able to fulfil such requests upon arriving at your property.

Palm Place Nursery can only deliver items that are of manageable size and weight for our drivers. We reserve the right to cancel any delivery that we feel is not suitable or unsafe for our drivers or vehicles.

We endeavour to have all our deliveries done by our own drivers however sometimes this is not possible, and we may use a courier service to delivery some items.

Please note that by proceeding to purchase you are agreeing to the above terms and conditions along with The Palm Place Nursery’s general terms and conditions of sale.



From the Sand and Soil Yard

Greenvale Garden Supplies has a range of different vehicles and tipper trucks to perform deliveries wherever they are needed.
Sand and soil deliveries are not included in the $45 standard delivery charge that applies to plants and products.
Our delivery charge for sand and soil products is calculated on the distance from our yard in Greenvale to your home or business.
Please contact our staff for delivery information and prices.

General Terms & Conditions Of Sale