Changes Due To Covid-19
We are currently experiencing a high volume of orders, processing and shipping of orders will be delayed. All orders will be processed in the order they are received. Please be aware that as the Covid-19 situation continues to develop rapidly we cannot guarantee ETA, delivery, dispatch, or fulfillment times.
Our Delivery Partners are continuing to work hard to assist us, however delays across domestic and national freight networks is as high as 20 - 25 business days from day of dispatch (handling times pre dispatch have also increased)
We appreciate your patience and are doing our best to ship orders as soon as possible.
If you have any questions please contact our customer service team at firstname.lastname@example.org before placing an order.
From the Nursery
The Palm Place Nursery and Greenvale Garden Supplies offers delivery on plants, palms, and products throughout Australia*.
Please read below for delivery options and terms and conditions.
*Please note that there are restrictions on deliveries to some parts of Australia, particularly on plants.
We unfortunately cannot deliver any plants to WA or TAS - Some plant species cannot be sent to other states - any orders placed in error will be refunded.
Postage - Australia Wide
We post plants and products everywhere!*
When you are purchasing smaller plants and products we are able to ship them via post. When we post plants we ensure that the plant is put in an appropriate box with padding to protect it in transit. In the majority of cases we ship plants with this method without issue, however there is still a risk of damage occurring and unfortunately we don’t take responsibility for any such damage when posting. If you are worried about potential damage please select another option.
For postage we charge per item to be sent and all items will be posted on a Thursday or Friday.
Please note that we cannot send Bamboo Treatment Cans in the post as they are classed as a dangerous good.
Melbourne Metro Area Deliveries
At Palm Place we endeavour to only charge you the costs that we endure when delivering. We therefore offer different delivery and postage options based upon what you have in your cart. These options and there corresponding fees are below;
Standard Delivery or Courier Service - Just $45 for Melbourne Metro
No matter if you’re buying 1 plant or 1000 we have a great option of just $45 for delivery to your door. These deliveries are made by either our staff here in the nursery or by our courier partners. This delivery may be performed of any day during the week depending on we will next have an appropriate vehicle in your area. We will endeavour to let you know as soon as possible what day your items will be delivered however please understand that we perform delivery runs all across Melbourne metro and cannot be in all areas at once. Please allow up to 5 business days for your delivery to be performed.
This service is only available on smaller plants that can be lifted by a single driver. All larger plants need a special delivery which have a increased cost (please see below). As you add items to your cart you will be charged at the lowest possible rate - if you select any items that are too large you will automatically not have this option to choose from.
Extra-large items and plants delivery
Wanting some instant green? Well we do have delivery services that can deliver big plants but there is a surcharge for such services. This will be automatically worked out for you upon check out if you select semi advanced or advanced plants or products.
Please note that when you are viewing your cart or in the checkout page our system will automatically show you only the delivery options that are available based upon what is in your cart.
Advanced and Mature Plant Deliveries
The Palm Place Nursery stock some massive palms and trees and we do have delivery opitions availble but the costs involved need to be worked our on a case by case basis. As such if you select any items in your cart that are beyond a certain size or weight then you will not be able to select a delivery method and you will need to get in touch with us before proceeding.
Regional Victoria and Interstate Deliveries
For regional Victoria we will endeavour to make delivery in person however we offer shipping services and often ship plants on pallets via our specialist plant transporter companies and general freighters who we trust to ensure the plants to you in great shape. This freighting services are also available interstate.
We also regularly ship products including decorative screens and panels, bamboo panels, water features, fertiliser, spa chemicals, and much more.
Please get in touch with out friendly staff for more details and pricing.
Some Delivery Terms and Conditions:
All our deliveries are made between Monday and Friday between 7am and 6pm. If no one is at home at the time of delivery we will endeavour to leave your order in a safe place however we take no responsibility for any damage or thief that may occur to you order after delivery is completed. By continuing with the purchase you hence give authority for items to be left in the event you are not home at the time of delivery.
Delivery is strictly for front of property delivery – if you require plants or products to be taken through a house or property, into a backyard, or a long distance from where a truck can park then extra charges may apply. Please contact our staff to discuss if you have special request upon delivery. Please note that if such requirements are not agreed upon before the delivery then our drivers or couriers may not be able to fulfil such requests upon arriving at your property.
Palm Place Nursery can only deliver items that are of manageable size and weight for our drivers. We reserve the right to cancel any delivery that we feel is not suitable or unsafe for our drivers or vehicles.
We endeavour to have all our deliveries done by our own drivers however sometimes this is not possible and we may use a courier service to delivery some items.
Please note that by proceeding to purchase you are agreeing to the above terms and conditions along with The Palm Place Nursery’s general terms and conditions of sale.
From the Sand and Soil Yard
Greenvale Garden Supplies has a range of different vehicles and tipper trucks to perform deliveries where ever they are needed.
Sand and soil deliveries are not included in the $45 standard delivery charge that applies to plants and products.
Our delivery charge for sand and soil products is calculated on the distance from our yard in Greenvale to your home or business.
Please contact our staff for delivery information and prices.